TERMS & CONDITIONS

Stems Floral Design & Event Styling strives to provide excellent customer service. It is our belief that a satisfied customer equals success! Therefore, we share your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement explains our terms of service. Please read carefully and give us a call if you have any questions: (512) 537-0577 

FRESH FLOWERS

Nature of Fresh Product
Stems makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the original contracted items, substitutions will be made at the sole discretion of Stems for a product of an equal or higher value. Furthermore, Stems arrangements are modern designs that include reflexed roses for maximum impact. The client understands that this conscious design choice will effect the longevity of the flowers which we estimate to be 3-4 days.

Accountability
Once flowers have been delivered, Stems is no longer responsible for floral arrangements. Stems cannot be held accountable for items after delivery by weather (heat, cold, rain, wind, etc.) or persons other than Stems staff members. 

Force Majeure
If Stems is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.

Flower Substitutions
Stems reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Stems flower arrangements are all one of a kind! Each arrangement is subject to flower availability and season.

DELIVERIES

Claim of Non-Delivery
If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. In many cases, it is a simple matter that delivery was attempted, and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Stems reserves the right to attempt redelivery of your order. On the extremely rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Stems is not required to provide a refund and cannot be held liable for the recipient’s decision. 

Quality
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Stems to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.